FAQ

Monday to Friday from 10am - 6pm (EST).

You can contact us by filling out the form on the Contact Us page or by sending an email to info@artprovocateur.com.

No, we do not currently have a store or showroom.

Although we have paid the utmost attention to your order, sometimes things may not be to your satisfaction. Should you have a complaint regarding your order or service you have received, we will do all we can to resolve all issues quickly and efficiently. Please forward your complaints to info@artprovocateur.com.

We take our customers' privacy very seriously. We will never release any of your information to a third party for any reason. Furthermore, all client data being processed through our site is encrypted. 

We currently accept VISA, MasterCard, PayPal and Bank Transfer. If you choose Bank Transfer as your payment option, we will send you an email with our banking details. Your order will be processed as soon as your payment is received.

You will receive email updates as we complete each stage of your order.

You will automatically receive an invoice from us via email once your payment has been processed.

Absolutely. You set the shipping address during the checkout process. 

Yes, you can. However, you need to create an account and log in first. 

Some images are available in larger print sizes than others because of the file size provided by the artist. If the artist provides a high quality, large format print file, the larger print options become available.

Depending on the choice of material and whether or not you selected a frame, your order will be ready for shipment within 5-10 business days. 

You can find detailed information about shipping on the Shipping & Delivery page.

We do everything in our power to ensure the integrity of your order: all photo and fine art prints are shipped in sturdy shipping tubes; all mounted and framed works are wrapped and packed with durable materials in customised packaging. If the size of the shipment requires it, your order will be also be crated. 

We only trust industry leaders such as Fedex, UPS, DHL and Navis to deliver your order. We will select a courrier that offers the most efficient service to the delivery location. 

Click here for a comprehensive overview of the countries we ship to.

For detailed information on your order’s shipping time, click here.

Absolutely. We offer a 14 day money back guarantee on all our products. For more details regarding our return policy please click here.

For items that arrive damaged, kindly provide us with photos of the damage.
We will be happy to initiate a refund and provide you with a shipping slip to return the item.

​For instructions on how to return a damaged item please click “How do I initiate a return?” on the next line.

1. Log into Your Account

2. In Your Account tab select Order History

3. Select the order which you would like to return by clicking View Order button

4. Initiate individual item return by clicking Return Item

5. Fill out the product return form

   • For Damaged Items select “Damaged During Shipping” button

   • Image upload option will appear

   • Upload images of the damage (min 2)

   • Select whether you would like to Return or Replace the item by selecting the appropriate box

6. You will receive an email with the Return Merchandise Authorization (RMA) number once you submit the form

7. Print out the RMA slip and include it with your return package

   • For Damaged Items: please allow for up to 48 hours for our staff to review the claim and issue a shipping slip.

You will receive your refund within 48 hours of us receiving and inspecting your return.