What are your office hours?

Monday to Friday from 10am - 6pm (EST).

How do I contact Art Provocateur Gallery?

You can contact us by filling out the form on the Contact Us page or by sending an email to info@artprovocateur.com.

Do you also have a store or showroom?

No, we do not currently have a store or showroom.

What if I have a complaint?

Although we have paid the utmost attention to your order, sometimes things may not be to your satisfaction. Should you have a complaint regarding your order or service you have received, we will do all we can to resolve all issues quickly and efficiently. Please forward your complaints to info@artprovocateur.com.

Are my personal details safe with Art Provocateur Gallery?

We take our customers' privacy very seriously. We will never release any of your information to a third party for any reason. Furthermore, all client data being processed through our site is encrypted. 


What are my payment options?

We currently accept VISA, MasterCard, PayPal and Bank Transfer. If you choose Bank Transfer as your payment option, we will send you an email with our banking details. Your order will be processed as soon as your payment is received.

How will I be kept informed of the status of my order?

You will receive email updates as we complete each stage of your order.

Will I receive an invoice with my order?

You will automatically receive an invoice from us via email once your payment has been processed.

Can I have my purchase delivered to a different address?

Absolutely. You set the shipping address during the checkout process. 

Can I put an image on my wishlist and save it for later?

Yes, you can. However, you need to create an account and log in first. 

Why is the photo in which I am interested, only available in specific sizes?

Some images are available in larger print sizes than others because of the file size provided by the artist. If the artist provides a high quality, large format print file, the larger print options become available.

How long does it take before my purchase will be ready to ship?

Depending on the choice of material and whether or not you selected a frame, your order will be ready for shipment within 5-10 business days. 


How much are the shipping charges?

You can find detailed information about shipping on the Shipping & Delivery page.

How will my purchase be packaged?

We do everything in our power to ensure the integrity of your order: all photo and fine art prints are shipped in sturdy shipping tubes; all mounted and framed works are wrapped and packed with durable materials in customised packaging. If the size of the shipment requires it, your order will be also be crated. 

Who will deliver my order?

We only trust industry leaders such as Fedex, UPS, DHL and Navis to deliver your order. We will select a courrier that offers the most efficient service to the delivery location. 

To which countries do you ship?

Click here for a comprehensive overview of the countries we ship to.

How long will it take for my order to arrive after it has been shipped?

For detailed information on your order’s shipping time, click here.


Can I return my purchase?

Absolutely. We offer a 14 day money back guarantee on all our products. For more details regarding our return policy please click here.

What should I do in case my order arrives damaged?

For items that arrive damaged, kindly provide us with photos of the damage.
We will be happy to initiate a refund and provide you with a shipping slip to return the item.

​For instructions on how to return a damaged item please click “How do I initiate a return?” on the next line.

How do I initiate a return?
  1. Log into Your Account

  2. In Your Account tab select Order History

  3. Select the order which you would like to return by clicking View Order button

  4. Initiate individual item return by clicking Return Item

  5. Fill out the product return form

    • For Damaged Items select “Damaged During Shipping” button

    • Image upload option will appear

    • Upload images of the damage (min 2)

    • Select whether you would like to Return or Replace the item by selecting the appropriate box

  6. You will receive an email with the Return Merchandise Authorization (RMA) number once you submit the form

  7. Print out the RMA slip and include it with your return package

    • For Damaged Items: please allow for up to 48 hours for our staff to review the claim and issue a shipping slip.

How long until I receive my refund

You will receive your refund within 48 hours of us receiving and inspecting your return.

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