Shipping & Delivery

FREE SHIPPING

Art Provocateur Gallery offers FREE SHIPPING for all Open Edition fine art prints and selected Limited Edition artwork (Hawaii and Alaska are subject to extra charges). Your order is securely packaged and shipped ground service using a preferred carrier. At an additional cost, you may have your order expedited. In this case, please contact us at orders@artprovocateur.com and reference your order number in the subject line.

SHIPPING GUARANTEE

We guarantee that the items will arrive as described on our website, but we realize that damage can occur during shipment. In this instance, please take photos of the damage and email them along with your order number to orders@artprovocateur.com within 7 days of the receipt of your order. If you would like to return your order for a full refund, please click here for more information.

If you haven’t received your package based on the time estimates below, please check the tracking number for your order under My Account> Order History. If you still don't know where your order is, send us an email to orders@artprovocateur.com and reference your order number. We will provide a delivery deadline and then offer a solution.

OPEN & LIMITED EDITION FINE ART PRINTS

Art Provocateur Gallery offers free shipping for all Open Edition print-to-order fine art prints and selected Limited Edition artwork. Your order is securely packaged and shipped ground service using a preferred carrier. At an additional cost, you may have your order expedited. In this case, please contact us at orders@artprovocateur.com and reference your order number.

LIMITED EDITION & ORIGINAL ARTWORKS

Selected Limited Edition and all Original artworks are securely packaged by the artist and shipped directly to you. Shipping fees are determined by shipping location and will be displayed during the check-out process. You can check the shipping fees associated with each artwork by clicking the "Shipping" link on the product page.

PROCESSING TIME

Open and Limited Edition fine art prints require additional processing for printing and packaging. The processing time varies depending on the specific product.

Photo Print - 2 business days
Fine Art Print - 2 business days
Canvas - 3 business days
Acrylic - 10 business days
Fine Art Framed - 10 business days

SHIPPING TIME

Total Delivery Time = Processing Time + Shipping Time

Shipping times will be affected by public holidays; manufacturers and couriers will limit their operations at these times. This is outside of our control. Normal service resumes immediately after each holiday. Expedited shipping is also available at an additional charge. If you would like to request rush shipment, please contact us at orders@artprovocateur.com and reference your order number. It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

RETURNS & REFUNDS

In the case of an initiated return, please note that we do not reimburse the incurred outgoing or return shipping charges unless the return is due to a defect in quality or damage caused during transit. For works damaged in shipment or for reasons beyond our control, we will refund the customer in full for the price of the artwork and all shipping charges. Art Provocateur Gallery may also arrange for a pick-up of the artworks for return to the Art Provocateur Gallery offices. For more information on returns and refunds, click here.

EXCHANGE

Please note that we cannot add or exchange items in an order once it has shipped. If you wish to order additional artwork, please place a new order. If you want to make an exchange, please follow the cancellation process below and then place a new order.

CANCELLATION

If you would like to cancel your order, please send us an email to orders@artprovocateur.com noting your order number in the subject line.

ANY QUESTION?

Please click the Frequently Asked Questions page for more information or contact us at info@artprovocateur.com.

 

 

All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.